Main Benefits

Depending on the level of cover you choose, your cover will vary.  However, subject to our terms and conditions all of our policies cover the following:

• Emergency Medical Expenses Cover
• Cancellation Cover
• Personal Effects / Baggage Cover
• COVID-19 Cover find out more
• Public Liability & Personal Accident Cover
• A 24/7 Emergency Assistance line
  
  

If you have already bought a policy and you want to know what other covers are associated with your policy, click here.

Main Exclusions

Like all insurance policies, some general exclusions apply which you should be aware of.  We have listed a couple of examples below: 

• Any claim arising directly or indirectly from any medical condition which existed when you bought the policy or paid for your trip unless declared and accepted by us at the time.
• If you travel to places where an official body like the Department of Foreign Affairs and Trade, have advised against travel, then we won’t cover you for being there.
• We won’t cover any claim resulting from you being drunk or intoxicated (we don’t expect you to be teetotal, but if you really go to town we can’t pick up that tab!).
  
  

 You can see a complete list of exclusions in the policy wording.  We would urge you to familiarise yourself with this document – particularly the bits about what to do if you need to make a claim as this can save you time, and money, if things go wrong.

 
You can download the policy wording from the link below – you don’t even need to buy a policy to download them!

Our Contact Information

General Queries

If you have a query in relation to your cover or quotation you can request a call back here .

Making a claim before you travel or after you have come home.

If you need to cancel your trip or you want to make a claim having returned home from your trip. You can reach the claims team on + 353 91 501 630

Medical Emergencies

Whether you are stranded or in need of urgent medical assistance, this service is here for you when need it most.  Just dial the international hotline number and the team will find a way to bring you back to safety.   +353 91 501 630

Our Complaints Procedure

 

We always aim to provide a first class service. However, sometimes things don’t go as expected, and you may feel we haven’t done our best.

 

If you have any cause for complaint in relation to the sale of the policy please contact:-

 

The Compliance Manager

Travelsafe.ie, 6 Leopardstown Office Park,

Burton Hall Avenue,

Sandyford, D18

Email: complaints@travelsafe.ie

 

For complaints about how a claim has been handled you should contact:-

Customer Service Department

MAPFRE ASSISTANCE agency Ireland,

22-26 Prospect Hill,

Galway

Tel:+353 91 501 610

Or email: customer.services@mapfre.com